Swim

Your free swim can be used on selected Public Swim and Lane Swim sessions.

When booking, look for sessions labelled "BCP LIFE Card Holders" - these are the sessions included as part of your membership benefit.

Swimming timetables are regularly updated and sessions are released up to 90 days in advance, so availability may change. If your preferred session isn't visible, check back again later as new sessions may be added.

If you're booking for a group, anyone using a BCP LIFE free swim must have their own eligible account.

Accounts can be linked together, making it easy for one person to manage bookings for multiple people. When booking, simply select who will be attending without needing to sign in and out of different accounts.

If someone has already used their free swim entitlement, they can still join the session by paying the standard swimming fee.

Plans change, and if you can no longer make your swim, you can cancel your booking up to two hours before the session starts through Go Book, the BCP Leisure app, or directly with the leisure centre.

Cancelling in time means you'll still be able to use your free swim later within your monthly benefit period.

Late cancellations, non-attendance and arriving too late for a session may result in the free swim being lost and not reissued.

Your free swim should be applied automatically. If a price appears during booking, first make sure you're logged into the BCP Leisure account linked to your BCP LIFE card. If you're not signed in, the system won't recognise that you're eligible for the free swim benefit.

Next, check that you've selected a session labelled "BCP LIFE Card Holders". The offer only applies to eligible Public Swim and Lane Swim sessions.

You may also have already used your free swim during your monthly benefit period. This is not based on the calendar month. Instead, it runs from the date you joined BCP LIFE and opted into the leisure offer.

Finally, some activities, including inflatable, fun and other specialist swim sessions, are not included in the free swim benefit and will always be chargeable.

If you're still having problems, contact the BCP Leisure team for support:

Email: bcpl.admin@bcpcouncil.gov.uk
Phone: 01202 817 777

If you've forgotten your BCP Leisure password, you can reset it online and continue managing your bookings, activities and free swim benefit through your account.

Once your password has been reset, you'll be able to sign in and book as normal.